Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused, with tags attached, and in its original packaging. You'll also need a receipt or proof of purchase.

To initiate a return, you can contact us at alizenes2023@gmail.com .

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns. alizenes2023@gmail.com .

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day reflection period in the European Union
Notwithstanding the foregoing, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved. If approved, you'll automatically receive your refund back to your original payment method within 14 business days. Keep in mind that it may take some time for your bank or credit card company to process and issue your refund.
If it's been more than 15 business days since we approved your return, please contact us at alizones2023@gmail.com.